See your whole team.
In real time.

The live assignment board for operations teams. Know who's on what, reassign with a drag, and notify staff instantly.

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PulseWork Acme Support
6 online
Tickets 47
3
JD
Jamie D.
MK
Morgan K.
AL
Alex L.
Escalations 12
1
ST
Sam T.
Live Chat 2
RJ
Riley J.
CW
Casey W.
ST
New assignment
You're now on Escalations

Stop chasing people down

When assignments change throughout the day, keeping everyone aligned is a full-time job. Slack threads, outdated spreadsheets, people who miss the memo. PulseWork makes it simple: one board everyone can see, instant updates when things change.

Always current

See who's assigned to what at any moment. The board updates in real-time across all browsers - no refresh needed, no sync delays.

Instant notifications

When you move someone to a new task, they get a browser notification immediately. Sound alert included. Works even when the tab is in the background.

Drag and drop

Reassigning someone takes one second. Grab their card, drop it in a different column. No forms, no modals, no extra clicks.

Built for operations teams

Everything you need to manage a team where assignments shift throughout the day.

Online status

See who's actually at their desk with live presence indicators. Green means online, grey means away.

Role-based access

Owners, managers, and staff. Managers can reassign people. Staff can view the board and see their assignment.

Assignment history

Every change is logged with timestamps. Know who was assigned to what and when, and who made the change.

Easy invites

Add team members with an invite link. They sign in with Google and they're in. No accounts to manage.

Multiple workspaces

Each team gets their own board. Users can belong to multiple workspaces if they work across teams.

Custom tasks

Create the columns that match your workflow. Color-code them however you want. Add or archive tasks as needed.

Integration

See Zendesk ticket counts on your board

Connect your Zendesk account and link views to tasks. See live ticket counts right on the board so you know where to allocate people based on actual queue depth.

  • Link any Zendesk view to a task column
  • Ticket counts update automatically
  • Assign staff based on real queue depth, not guesswork
Live ticket counts from Zendesk
General Tickets
47
Escalations
12
VIP Support
8
Live Chat
3

Works for any team with shifting assignments

Support teams

Balance ticket queues and escalations across your agents.

Operations centers

Coordinate daily tasks and respond to incidents as they happen.

Call centers

See who's on calls, overflow, or breaks. Reassign instantly.

Moderation teams

Manage report queues, appeals, and investigations.

Up and running in minutes

1

Create a workspace

Sign in with Google and name your team's workspace. Takes 30 seconds.

2

Add tasks and people

Create your task columns and send invite links to your team.

3

Start assigning

Drag people between tasks. They get notified instantly. That's it.

Ready to try it?

Free to use. Set up your team in minutes.

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